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Terms of Service

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Privacy Policy

 

1. Introduction
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At Cee Counselling, the privacy and confidentiality of our clients are of the utmost importance. We are committed to protecting the personal information that you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your information.

 

2. Scope of Our Policy

 

This policy applies to all personal information we collect through our website ceecounselling.com, including any contact forms, lead forms, or other means of communication.

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3. What Information We Collect

 

We collect personal information that you voluntarily provide to us when you fill out a form or contact us, including:

  • Contact Information: Your name, email address, and phone number.

  • Inquiry Information: The content of your message or inquiry.

 

We also automatically collect non-personal information about your visit to our website through third-party services like Google Ads and Google Analytics. This may include your IP address, browser type, location, and the pages you visit.

 

4. How We Use Your Information

 

We use the information we collect for the following purposes:

  • To respond to your inquiries and questions.

  • To schedule appointments and provide counselling services.

  • To improve our website and marketing efforts.

  • To comply with legal and professional obligations.

 

5. Confidentiality and Its Limits

 

As a registered clinical counsellor, I am bound by a strict code of ethics that mandates client confidentiality. All personal and clinical information you share is held in strict confidence. However, there are specific legal and ethical exceptions to confidentiality, including:

  • When there is a risk of serious harm to yourself or others.

  • When there is suspicion of child abuse or elder abuse.

  • When subpoenaed by a court of law.

 

6. Sharing Your Information with Third Parties

 

We do not sell, rent, or trade your personal information to third parties. However, we do share some data with trusted third-party service providers who assist us in our business operations. This includes:

  • Google: For the purpose of running targeted ads and analyzing website traffic via Google Ads and Google Analytics.

  • Jane App: Our secure online scheduling and practice management platform. Jane App collects and stores client information necessary for booking, charting, and billing on our behalf, and operates under its own strict privacy and security protocols (including PIPEDA, HIPAA, and GDPR compliance). These service providers are bound by their own privacy policies to protect your data.

 

7. Data from Minors

 

We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected such information without parental consent, we will take steps to remove it.

 

8. Cookies and Tracking

 

Our website uses cookies to enhance your Browse experience and for analytical purposes. Cookies are small files stored on your computer. You can manage or disable cookies through your browser settings.

 

9. Data Security

We take reasonable physical, technical, and administrative measures to protect the personal information we collect against unauthorized access, use, or disclosure.

 

10. Your Rights

 

You have the right to request access to your personal information, ask for corrections, or request that it be deleted. If you have any concerns, please contact us.

 

11. Changes to This Policy

 

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.

 

12. Contact Information

 

If you have any questions or concerns about this policy or your personal information, please contact us at:

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